Maestro Platform Features
Understand who your anonymous website visitors are in a post cookie world, automate the completion of your customer profiles that are 75% incomplete and protect your online marketing dollars from click fraud related to search, display and pay per click fees from prospects and customers.
The difference between running a good company and great company is the information one has available to them to make the best decisions possible at any given time. Maestro’s computer learning engine transforms a business’ ability to make a few hundred or thousands decisions a day to hundreds of thousands or millions a day. Maestro’s BluePrint engine relies solely on Decision Automation to understand what to do, when to do it and how to accomplish the goal of the BluePrint.
Maestro’s Decision Automation Engine, coupled with the Maestro BluePrints, are designed to provide the best possible experience for your customer from their very first interaction as a prospect, ensure their best experience as a customer to ultimately make them an advocate for your business. In those hopefully rare occasions where customers are lost, Maestro’s Platform is there to bring them back in.
Any repetitive process must be BluePrinted to ensure consistency and continuity of operations. BluePrints are a clear set of of instructions that understand what needs to be done, when and how based on the outputs from the Decision Automation Engine that require some level of automated or manual interaction with a customer.
Maestro leverages the goals and benchmarks available in its Contextual Analytics to understand when something in your business isn’t operating as the BluePrints were designed to ensure. These combined features free you and your staff up to do what you do best — provide a great experience for customers when they are in front of you — knowing that if something goes wrong, the right people in your company have the ability to know in near real-time.
Maestro’s fulfillment engine is future proofed meaning as new technologies emerge to communicate with an individual, Maestro can easily adapt and incorporate that future fulfillment method. Today, Maestro supports: Email, SMS, Chat, Coupons, Video, Robocalls, Ringless Voicemails, SmartTasks and more.
Maestro expects to fill 95% or more of all communication gaps by leveraging Experience Automation and the BluePrint engine. For the 5% of decisions that can’t be anticipated, like an office relocation or change of ownership so the ability to target all or segments of your customers Maestro makes ad-hoc communications easy.