Maestro Platform Features Identity Resolution Decision Automation Experience Automation BluePrints Contextual Analytics KPI Monitoring Inter-Office Chat Loyalty Rewards Dynamic Personal Messages Multi-Channel Communications Net Promoter Score On-Demand Marketing Review Management Smart Links Survey Identity Resolution Understand who your anonymous website visitors are in a post cookie world, automate the completion of your customer profiles that are 75% incomplete and protect your online marketing dollars from click fraud related to search, display and pay per click fees from prospects and customers. Decision Automation The difference between running a good company and great company is the information one has available to them to make the best decisions possible at any given time. Maestro’s computer learning engine transforms a business’ ability to make a few hundred or thousands decisions a day to hundreds of thousands or millions a day. Maestro’s BluePrint engine relies solely on Decision Automation to understand what to do, when to do it and how to accomplish the goal of the BluePrint. Experience Automation Maestro’s Decision Automation Engine, coupled with the Maestro BluePrints, are designed to provide the best possible experience for your customer from their very first interaction as a prospect, ensure their best experience as a customer to ultimately make them an advocate for your business. In those hopefully rare occasions where customers are lost, Maestro’s Platform is there to bring them back in. BluePrints Any repetitive process must be BluePrinted to ensure consistency and continuity of operations. BluePrints are a clear set of of instructions that understand what needs to be done, when and how based on the outputs from the Decision Automation Engine that require some level of automated or manual interaction with a customer. Contextual Analytics The reports you are running in your business today provide you data. Data is not information. Information is made only available as multiple data points are brought together to provide valuable context around your operations compared against goals and/or benchmarks. KPI Monitoring Maestro leverages the goals and benchmarks available in its Contextual Analytics to understand when something in your business isn’t operating as the BluePrints were designed to ensure. These combined features free you and your staff up to do what you do best — provide a great experience for customers when they are in front of you — knowing that if something goes wrong, the right people in your company have the ability to know in near real-time. Inter-Office Chat Keep your staff engaged and working together in a chat utility that is HIPPA, PCI and HITRUST compliant. Loyalty Rewards Program Get your customers coming back more frequently and spending more when they do. Whether you already have a rewards program in place or you need to use Maestro’s built-in rewards engine, your business can benefit from rewarding your customers for their loyalty. Dynamic Personal Messages Maestro ensures every message to every customer is unique, personalized and relevant regardless of the fulfillment method. Multi-Channel Communications Maestro’s fulfillment engine is future proofed meaning as new technologies emerge to communicate with an individual, Maestro can easily adapt and incorporate that future fulfillment method. Today, Maestro supports: Email, SMS, Chat, Coupons, Video, Robocalls, Ringless Voicemails, SmartTasks and more. Net Promoter Score Maestro helps you truly understand the overall perception of your stakeholders (external customers or internal staff, for example) as it relates to your business and/or your brand. On-Demand Marketing Maestro expects to fill 95% or more of all communication gaps by leveraging Experience Automation and the BluePrint engine. For the 5% of decisions that can’t be anticipated, like an office relocation or change of ownership so the ability to target all or segments of your customers Maestro makes ad-hoc communications easy. Review Management Maestro helps your business generate, listen for and respond to online reviews in a timely fashion. Smart Links Maestro provides easy access to external systems whenever possible to save the business time, energy and money (Point of Sale System, CRM, Google Maps, etc). Survey Maestro allows your business to leverage an existing survey system or the powerful and robust survey engine that exists right inside of Maestro to capture real voices and opinions of audience to further personalize their experience with your business and brand. Talk With Maestro Talk With Maestro First Name Last Name Email Address Phone Number Company Name Website Estimated Number of Customers Send Request a consultation
