Decision Automation
Millions of Decisions in Minutes
Most businesses manage their customer experience through an average of 10 to 20 different touchpoints. Many of the touchpoints that are managed overlap with various use cases Maestro solves for. There is a difference though between managing 10 to 20 touchpoints that manage appointment confirmations and reminders and managing between 150 and 300 various statuses of a customer and identifying where in that one customer’s journey they may be and what needs to be said at that given time, the method in which it needs to be said, tracking the results of those “conversations,” and knowing what to do next when the intended outcome is not achieved.
Maestro’s Decision Automation platform makes on average 150 to 300 complicated decisions on every customer record, every single day, to ensure continuity, consistency and appropriateness of all interactions.
Positive Implications
Happy Customers Increase Revenue
Imagine the positive implications to your business if your staff of 10 people can go from making a few thousand decisions a day, to having several million decisions automated for them, where their primary job changes from figuring out what needs to get done to simply doing the repeatable tasks they are assigned to get done. How much more time in a day will they have? More importantly, how much happier will your customers be when they have a high-quality experience that is always consistent?
leveraging Decision automation.
| Match Total Journey Touchpoints with Total Customers to know how many MINIMUM Decisions should be made in your business each day! | |||||
|---|---|---|---|---|---|
| Customers | 50 | 75 | 125 | 175 | 300 |
| 1,000 | 50,000 | 75,000 | 125,000 | 175,000 | 300,000 |
| 3,000 | 150,000 | 225,000 | 375,000 | 525,000 | 900,000 |
| 5,000 | 250,000 | 375,000 | 625,000 | 875,000 | 1,500,000 |
| 10,000 | 500,000 | 750,000 | 1,250,000 | 1,750,000 | 3,000,000 |
| 25,000 | 1,250,000 | 1,875,000 | 3,125,000 | 4,375,000 | 7,500,000 |
| 75,000 | 3,750,000 | 5,625,000 | 9,375,000 | 13,125,000 | 22,500,000 |