Customer Recovery
Losing Customers Sucks
Customer Recovery is a process of winning back lost customers and repairing relationships with dissatisfied or apathetic customers. Knowing why, what and how to escalate customer complaints, embracing customer concerns, fixing and compensating the customer for their troubles, asking for feedback on improvements that the business can make from the customer’s perspective and taking their feedback to heart to improve operationally is an absolute science.
Getting Them Back Is GOLD
Each and every type of recovery effort is extraordinarily nuanced and complex; they also have very common and repeatable solutions associated with them, when boiled down to the roots.
Are you ready to minimize customer attrition by automating your customer recovery processes to ensure consistency and continuity with your customers?