Customer Reviews & Surveys
What's The Difference
Surveys and Reviews are a great mechanism to receive honest feedback from customers and prospects. Reviews are an online barometer of those who have interacted with you while surveys are an integral part of customer feedback at a given point in time (typically associated with a specific transaction, staff member, etc).
What To Do With The New Information
Reviews and Surveys are only helpful if you do something with the information. All too often reviews and survey responses are seen by one or two people but with very little actionable outcomes.
With Maestro, setup your BluePrints to notify the right people of incoming feedback. With Decision Automation, ensure that those who are tasked with responding to said feedback, actually follow through and complete their assigned tasks. If your survey and review response processes aren’t managed with intention, it’s time to call Maestro to understand how the processes could look within your organization