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Most Case Solutions
We Help to Implement Your Ideas into Automation
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Our All Case Solutions
Accounts Payable, Receivables, & Collections
There is a lot that goes into billing customers, thanking them for their payments, requesting updated information on expired cards, notifying customers of declined payments, collecting past due payments and paying vendors. What’s great about these processes, though, is while they are very labor intensive and mentally taxing, they are also very predictable and repetitious in nature.
Appointments – Missed
Maestro Missed Appointments combines powerful workflow with best practices that are ever evolving. By using a Missed Appointment solution you can remind customers who have no-showed for the most recent appointment to reschedule the appointment allowing you to recapture that lost revenue.
Appointments – Reminders
By using an Appointment Reminder BluePrint, you can remind customers of future appointments at the right time every time. Reminders can also cut down on no-shows, as they assure that clients remember their appointments. With our intelligent messages paired with power bi-directional chat, you will be able to spot if a client didn’t read the reminder and you can easily reach out to them, to future reduce your no-shows you can pair Appointment Reminder BluePrints with Appointment Confirmation BluePrints ensuring the proper content and message is delivered at the perfect time.
Anonymous Web Visitor Retargeting
Today, 85% of your web visitors are 100% anonymous. You’ve invested marketing dollars to attract them to your business, but unless they login, purchase something or complete some kind of call-to-action, these potential customers who are interested in your products and services are not known to you.
At Risk Customer Management
Customer attrition happens any time a customer ends its relationship with a business and is one of the worst things for the health of that business. Some customer attrition is inevitable in any business if for not any other reason than 20% of the population moves every year.
You already know the characteristics of your best customers, right? If not, Maestro can help. More importantly, Audience Development allows you the opportunity to prescribe the exact characteristics of your best customers (much like buying a consumer list from InfoUSA only this isn’t about getting a list of potential prospects).
Benchmarking, Goal Setting & Training Analysis – Location
Data doesn’t become information without critical context. Maestro updates data in near real-time from every business system connected to it. Every KPI in Maestro is created for your business with the intention of linking data points from varying systems together that provide critical information for better decision making.
Benchmarking, Goal Setting & Training Analysis – Staff
Data doesn’t become information without critical context. Analyzing your staff’s performance in a bubble is almost the same as driving a new Ford Fiesta out of the dealership and pretending it’s faster and more luxurious as a Lamborghini, simply because there isn’t a Lamborghini there to race with.
Customer acquisition refers to the attraction, nurturing and acquisition of new customers. The process requires prospective customers to become aware of your business and your persuading said prospects that your business provides a combination of better quality, service, price and value than that of your competition.
Customer Reviews & Surveys
Surveys and Reviews are a great mechanism to receive honest feedback from customers and prospects. Reviews are an online barometer of those who have interacted with you while surveys are an integral part of customer feedback at a given point in time (typically associated with a specific transaction, staff member, etc).
Delivery & Onsite Services
Home deliveries are one of very few intimate aspects of the customer experience because you are invited into their home. Whether the delivery is of pizza, appliances, furniture or handyman work, the intimacy factor is very prevalent. Managing that experience is critical from beginning to end.
Partial Profile Enhancement
Maestro’s BluePrints can only automate activities depending on the completeness and cleanliness of the data received from the primary systems. Allow Maestro to enhance and append missing data from your customer profiles to ensure your business has the best opportunity to automate as many processes as possible before relying on Staff to pick up the slack.